Shipping policy
Shipping Policy
Effective Date: January 15, 2026
Processing Time
Our tentative processing time is 3–5 business days (may vary by order volume, holidays, and peak seasons).
Processing time is separate from shipping time.
Shipping Time
Shipping time depends on the carrier and destination. Delivery dates shown at checkout are estimates and are not guaranteed.
Address Accuracy
Please confirm your shipping address before checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If an order is returned to us for an address issue, additional reshipping fees may apply.
Tracking
If tracking is provided by the carrier, it will be sent to you once your order ships.
Carrier Delays
We are not responsible for delays caused by carriers, weather, or other events outside our control.
Lost or Stolen Packages
If tracking shows “delivered” but you did not receive your package:
- Check with household members/neighbors
- Contact your local post office/carrier
- Email us and we’ll try to help with next steps
Contact
Email: thestickhappens@gmail.com