Shipping policy

Shipping Policy

Effective Date: January 15, 2026

Processing Time

Our tentative processing time is 3–5 business days (may vary by order volume, holidays, and peak seasons).
Processing time is separate from shipping time.

Shipping Time

Shipping time depends on the carrier and destination. Delivery dates shown at checkout are estimates and are not guaranteed.

Address Accuracy

Please confirm your shipping address before checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If an order is returned to us for an address issue, additional reshipping fees may apply.

Tracking

If tracking is provided by the carrier, it will be sent to you once your order ships.

Carrier Delays

We are not responsible for delays caused by carriers, weather, or other events outside our control.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package:

  • Check with household members/neighbors
  • Contact your local post office/carrier
  • Email us and we’ll try to help with next steps

Contact

Email: thestickhappens@gmail.com