Frequently asked questions
📸 Photo Upload & Product Info
How many photos can I upload?
Upload up to the number of magnets in your selected set (4, 6, or 9). You may use different photos or repeat the same one.
What size are the magnets?
Each magnet measures 2” x 2” and 2" x 3 with a smooth finish and strong magnetic backing.
What photos work best?
• High-resolution images
• Clear, bright, and well-lit photos
• Avoid screenshots or blurry/zoomed-in images
• Square photos are ideal (cropping may occur)
Will my photos be cropped?
Minor cropping may be done to fit the 2” x 2” format. We always center the most important part of your photo. 2" x 3" formats are best for landscape or portrait photos. Minor cropping may be necessary. You have the option to crop your photos in-app as soon as you upload it. There is also an edit section where you can make minor changes to your photos.
📢 Marketing Photo Permission
We may occasionally request permission to use your finished product photos for marketing purposes such as social media or website displays.
This is completely optional.
We will always ask for your approval first, and you may decline or opt out at any time.
⚠️ Photo Quality Disclaimer
Photos are printed exactly as uploaded. We are not responsible for:
• Blurry, pixelated, or low-quality images
• Dark or underexposed photos
• Screenshots
• Customer upload mistakes
Color Notice:
Colors may vary slightly between screens and printed magnets.
Proofs:
Proofs are not sent unless requested before ordering.
If a photo is completely unusable, we will contact you before production.
🚚 Shipping & Processing
Processing Time:
Orders are handmade and processed within 3–5 business days.
Shipping Time:
Delivery times vary based on your location and the shipping method selected at checkout.
Tracking:
A tracking number will be emailed once your order ships.
Note:
Carrier delays are out of our control.
🔁 Returns & Reprints
Because all items are custom-made, returns and exchanges are not accepted.
We offer free reprints or replacements if:
• You received the wrong item
• Your order arrived damaged
• There is a printing or manufacturing error
Please contact us within 7 days of delivery with your order number and photos.
Reprints are NOT available for:
• Low-quality customer-uploaded photos
• Screen vs. print color differences
• Cropping preferences
• Customer upload errors
>>In Store Pick-Up Info
We are available for pick-up from 9:00 A.M. - 7:00 P.M.(Monday-Sunday Except Holidays)
Make sure to bring confirmation email when picking up. (There may be days that we are not at the pick-up up location because we sell at Pop-Up Markets around Oahu, we will notify you when this happens) MAHALO!